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Refund Policy

At Kilvington Digital, we stand by the quality and value of our digital marketing services and AI agent solutions.

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Because our work involves custom-built strategies, tailored AI systems, and hands-on implementation, we do not offer automatic refunds once a project has begun. However, we’re committed to fairness and client satisfaction.

Our Approach

  • Upfront Clarity: Before any payment, we outline deliverables, timelines, and expectations so you know exactly what you’re getting.

  • Milestone-Based Billing: For larger projects, we break down payments across stages — giving you confidence as we progress.

  • Satisfaction Focused: If you feel that a delivered service doesn’t align with what was agreed, we’ll work with you to make it right. This may include revisions, additional support, or partial refunds at our discretion.

Non-Refundable Services

  • Completed strategy sessions or consultations

  • AI agent builds or digital work already implemented

  • Third-party platform or ad spend payments (e.g., Meta, Google)

To Request a Review

If you believe there’s been an issue with a service provided, please contact us within 14 days of delivery. We’ll assess the situation openly and work toward a fair solution.

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📧 info@kilvingtondigitalmmarketing.com
📞 910 225 4163

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Thank you for trusting Kilvington Digital. Our goal is always to deliver results — and build lasting partnerships based on transparency and trust.

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